Unknown hands of Aauris: Meet the servers of hospitality and luxury in Kolkata
- March 28, 2025
Every person entering the door of Aauris Hotels wishes to enjoy an experience that is unique to any other hotel. Being situated right at the heart of the city, the location becomes a prime advantage for top boutique hotels in India, making it accessible for guests to reach out to tourist destinations.
The servers of Kolkata’s luxury boutique hotels are more than just providers of service. They are the silent custodians of delivering an experience that transcends mere accommodation. With an innate understanding of hospitality, the manager at Hotel Aauris does their best to craft memorable moments. Be it a perfect cup of tea or a meal served with exceptional flair, their work is an intuitive balance between efficiency and warmth.
Hospitality: What does Aauris mean by it?
According to the Manager, Hospitality is about creating lasting impressions through genuine care and attention. It is the art of making people feel valued, comfortable, and at home.
‘I am deeply passionate about my work because it offers the opportunity to touch lives and create memorable experiences.’
Every guest interaction made by the manager is a chance to exceed expectations, and this drive for excellence motivates him to continuously improve and innovate.
Acknowledging the Hospitality servers at Aauris: Managers and their associates
Aauris is known for its hospitable services. From the grandeur of the heritage hotels to the swankiest modern retreats, the servers of Kolkata’s best boutique hotels offer more than just service. According to the manager of Aauris, hospitality is not a profession, but a living, breathing testament to a rich, storied culture.
Customer service at its best: Valuing guests
The most important part of customer service is delivering a personalized and memorable experience. It’s crucial to understand each guest’s needs and preferences to create a welcoming environment. At Aauris, managers prioritize attention to detail and genuine hospitality.
From the moment guests walk through our doors, Aauris does its best to ensure they feel valued and are greeted warmly. This boutique hotel in Kolkata offers tailored services and addresses the requests of the guests promptly. They believe, ‘ Our goal is to make every guest’s stay not just comfortable but exceptional.’
Managing communication between guests and staff: Bridging the gap
Effective communication is the backbone of smooth operations. Aauris is amongst those preferred boutique hotels that use a combination of technology and personal touch to maintain seamless interaction. Regular briefings, digital communication platforms, and a well-structured reporting system ensure all departments are aligned.
This process,‘ Allows us to respond swiftly to guest requests and maintain a high level of service consistency’. Open communication culture is one of the key components of a boutique hotel in Kolkata, empowering staff to share feedback and address concerns promptly. This becomes an important factor in fostering a collaborative environment.
Traffic control during multiple check-ins and check-outs: Managing work stress
Managing work stress requires preparation, organization, and teamwork are among the most important aspects of dealing with traffic inflow. According to them, they ‘Follow a proactive approach by planning ahead and anticipating busy periods’.
Clear delegation of responsibilities and maintaining a calm demeanor are key during high-traffic times. The hospitality associates at Aauris encourage mindfulness practices and regular breaks to help the team stay focused and composed. With a strong support system in place, we can handle peak times efficiently while ensuring guests receive the best service.
Immediate execution of a situation: Doing it with precision
Flexibility and quick decision-making are essential when handling sudden changes. The manager at Hotel Aauris has faced one such instance that involved an unexpected VIP guest arrival. ‘We immediately assembled a task force to coordinate the preparation, including room arrangements, special amenities, and personalized greetings” was their immediate action.
By maintaining open lines of communication and delegating tasks efficiently, the hospitality unit successfully accommodated the guests needs while maintaining our service standards. This experience reinforces the importance of adaptability and teamwork in hospitality.
Event synchronization at Aauris
Organizing and managing multiple events requires meticulous planning and coordination. Even managers at these best boutique hotels in India start by developing a comprehensive event calendar to track key milestones and deadlines. Each event is assigned to a dedicated team to oversee logistics, guest communication, and execution.
Regular cross-department meetings ensure everyone is aligned. Apart from this, managers also use project management tools to track progress. By fostering teamwork and maintaining attention to detail, Aauris does its best to host a successful event that ensures its commitment to excellence and guest satisfaction.
Behind the glittering facades of the city’s opulent hotels and exclusive resorts are the unsung heroes, the “Unknown Hands of Aauris.” These are the dedicated servers who seamlessly blend professionalism with grace, ensuring that every guest feels like royalty.